Head of Agents & Partners

Job Description

?Job PurposeTo manage and expand distribution footprint through independent Partners and Agents and monitor the overall performance in order to promote sales, achieve business growth and provide high quality service to the customers, enhance new and existing business opportunities as per the commercial plan and desired levels of customer satisfaction while adhering to the relevant policies and standards of Al Rajhi Takaful (ART).Key Activities, Responsibilities 1.Strategic Contribution?Contribute to the development of the Partners and Agents network strategy by providing relevant input and plans in line with the overall business objectives.?Ensure that the strategy is translated into operational business plans in regard to recruitment and Partners and Agent?s management activities and monitor the performance of execution in order to achieve departmental objectives.2.Partners and Agents? Management?Oversee the negotiation and development of contracts with outsourced Partners and Agencies for the necessary resources, and monitor their work as required, in order to ensure compliance to the service level agreement (SLAs) and service standards established.?Enhance the sales network coverage by ensuring the network has a wide geographical reach in line with ART expansion plans, developing a growth plan by analyzing data in order to determine new Partners and Agency outsourcing opportunities.?Allocate sales targets to Partners and Agents, plan sales activities and direct the formulation of a sales culture within the area of responsibility, in order to drive up- and cross- selling to ensure capturing all sales opportunities for ART.?Identify, review and oversee the implementation of Apps and Portal service improvement initiatives and communications regarding the Partners and Agents? channel in order to drive productivity improvements and enhance customer satisfaction and experience?Evaluate the financial status and the quality of service of Partners and Agents and provide recommendation to the Head of Retail in order to take any immediate necessary actions.?Manage, negotiate and review all new and existing agreements with Partners and Agents in order to ensure conformance to the defined internal policies and guidelines and regulatory framework.?Closely liaise with Partners and Agents directly or digitally to facilitate exchanging of information on sales targets required by ART in order keep abreast with the development of the insurance markets.?Manage the development of distribution channels with the Head of Retail through identifying appropriate outsourcing of new Partners and Agents in order to improve efficiencies and drive customer acquisition, sales and profitability.?Manage the overall service quality of ART Partners and Agents? channel and take immediate remedial actions for any escalated issues, in order to ensure high quality of services provided and communicate the same to Head of Retail to ensure the achievement of the commercial targets.?Coordinate training need for the Partners and Agents channel3.Relationship Management?Foster relationship management with existing and prospects Partners and Agents both directly and digitally to ensure that the Partners and Agents? channel is operating efficiently and effectively, driving the implementation of the annual commercial plan.?Manage relationships with key internal stakeholders in order to identify opportunities for improvement of distribution guidelines, procedures and tools, and policy and coverage provisions.?Manage a team of multiple skills and role people including Sales and Performance Managers responsible of coordinate a group of assigned Partners and Agents?

Keyskills :
Sales OnlineDigital MarketingDigital PerformerE commerce