Head Nurse

Job Description

Business Unit: Riyadh Care HospitalMajor Duties and Responsibilities1.Commitment to Hospital

• Practice in a manner which is always client centered and fitting to an excellent private hospital, reinforcing the impression that the hospital regards the client (patient/family) as the focal recipient of excellent care, respect, friendly communication and professional behavior
• Practice in a manner which promotes positive image of nursing and hospital to patients, family and visitors.
• Take immediate action to resolve or clear any negative impression, complaint or distress expressed in any way by the patient or family

2.Job Competence ? Daily Jobs

• Coordinate patient care with medical staff and other healthcare professionals
• Promote optimum patient/ visitor/ staff relations
• Act as patient advocate and develop supportive relationships with all patient / family maintaining a professional role and using an interpreter when needed
• Make patient care assignments based on staff qualifications and experience, staff availability and patient activity and acuity and resolve staffing situations as required
• Always move around and remain aware of the situation in the ward or unit at all times
• Assess patient nursing care needs and ensure correct nursing intervention is given through use of the Nursing Process
• Assure continued work towards improving KPIs
• Implementunit /ward and Nursing Department policies and procedures
• Make rounds with team members and physician to determine an effective nursing approach to patient needs and problems
• Perform other applicable tasks and duties assigned by Area Manager and DON.
• Ensure order of supplies, drugs, diets are placed correctly at the correct times
• Monitor appropriate and cost effective use by subordinates of supplies, instruments and other equipment allocated to assigned areas
• Provide an appropriate unit orientation for all new staff, delegate preceptors
• Develop , participate in and conduct orientation , in- service and on- the job trainingeducational activities for RNH nurses and those from outside contracted programs
• Conduct performance evaluations on staff and discusses outcome with Area Manager.
• Submit monthly reports, monthly rosters and statistics in timely manner as directed
• Ensure cleanliness, tidiness and good general appearance of the ward or unit
• Work closely and cooperatively with patient relations, security staff and social worker
• Develop manpower, material and equipment budgets for Nursing Services as requested
• Report activities, problems and actions to Area Manager in daily verbal activity report
• Conduct monthly staff meeting on patient care and personnel issues
• Provide suggestions how to improve services and quality of care

3.Reliability

• Coordinate nursing services with those of other departments for optimal patient care
• Ensure compliance of nursing staff with all established policies and procedures
• Direct staff in emergencies.Coordinate nursing disaster response
• Report activities, problems & actions in daily activity report

4.Teamwork and Communication

• Work cooperatively as part of the multidisciplinary team to provide high quality care
• Make rounds with team members and physicians to determine an effective nursing care approach to patient needs and problems
• Promote a positive work environment conducive to productive, collegial relations among all members of the health care team
• Notify DON of the admission of any VIP patients or patients requiring special attention
• Promote optimum patient/visitor relations in assigned area

5.Attitude,Professionalism and Confidentiality

• Always display a positive approach towards the company, the hospital, the job, fellow employees and patients
• Assume responsibility for own actions
• Adhere to dress code, standards of excellence and always give a professional appearance
• Maintain all aspects of confidentiality

6.Management of Work

• Complete minimum of 3 full sets of rounds per shift to assess overall functioningof the patient care areas, to ascertain condition of patients and ensure correct staffing levels
• Receive and givereport from each patient care area regarding census, status and acuity of ARAMCO patients and other identified problems relating to staff, visitors and patients.

7.Productivity and Time Management

• Always punctual andpresent at work when required
• Work accurately, effectively and efficiently

8.Quality and Customer Service

• Develop objectives for the area in response to area needs which are in line with the hospital and department objectives
• Participates in the initiation, formulation, revision and evaluation of the effectiveness of overall nursing services, as well as overall nursing objectives, policies and practices
• Support and monitor the KPIs and Quality Improvement systems in the area and evaluate outcomes of patient care
• Complete all relevant documentation including daily and monthly reports and statistics, as relevant to their area of responsibility.
• Provide suggestions on how to improve patient services and the quality of care
• Investigate occurrences/variance/accidents as per process involving appropriate staff and take appropriate disciplinary action with incidents that require immediate attention
• Evaluate employees yearly, or as required, recommend developmental objectives and monitor follow-up. Make necessary recommendations to DON
• Promote continuous improvement by identifying opportunities for positive change
• Investigate complaints on assigned shift and report results to the shift/ area manager.

9.Personal and Professional Development

• Provide leadership, supervision, functional guidance and development activities for the charge nurses in the area and encourage problem solving andcritical thinking skills
• Identify the learning needs of staff in the area & conduct on site teaching sessions and monitor and assess the professional development of nurses in clinical areas
• Promote own professional and educational development

10.Management of Resources and Environment

• Monitor utilization of manpower, supplies and resources and general expenditure for area, ensuring economical and efficient operations

11.Patient and Family EducationResponsible to educate patients /families as per their needs and to implement their whole role regarding patient / family education process as mention in patient & family education policy and procedure including documentation in patient medical record.They are knowledgeable about their essential role in patient and family education.

• Involves the patient/families in plan of care and respects patients/families regarding their goals and choices of patient care.
• Provides health promotion and health teaching thru methods appropriate to a patients? developmental level, learning needs, readiness and ability to learn, language preference, culture and situations.
• Allots time necessary to assess, plan implement and evaluate patient education provided to patients/families with appropriate documentation.
• Utilize the nursing process in creating and coordinating teaching plans for individualized patients.
• Create patient care assignments with the educational needs of the patient in consideration.

Reporting toArea ManagerSupervisesCharge Nurse, Staff nurse.

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