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Guest Relation Manager

2.00 to 10.00 Years   Riyadh, Saudi Arabia   17 Dec, 2020
KUN International Sports.
2 Jobs Openings
Job LocationRiyadh, Saudi Arabia
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryEntertainment
Functional AreaNot Mentioned

Job Description

Role purpose To coordinate and ensure all membership related activities run smoothly and effectively, from prospect through to leaver.Overall?????????Ensure exceptional customer service at the reception?????????Deliver clear and thorough membership options to all potential new members?????????Have a keen eye on retention delivered through excellent customer service to all club members and non-members, managing a retention strategy to maximize length of stay.?????????Drive new memberships sales daily, weekly and monthly Member Service

  • Ensure that all administration at reception is accurate
  • Ensure that all meet and greet is exception from all the team
  • Ensure that the team is fully briefed on all product lines, activities and action within the club
?????????Promote efficiency and team spirit ?????????Attend weekly management meetings and run departmental meetings and training.Sales?????????Monthly goal setting complete with GM for the club and allocation of the goals to the individuals ?????????Monthly, quarterly and annual involvement in goal setting and strategy in how to achieve this.?????????Good understanding of memberships in order to offer the correct membership options?????????Fully understand sales brief with what offers are available and how those offers are tracked?????????Understand how to track sales accelerators and track individual performance of team members.?????????Immaculate understating required of sales pricing structure and what prices are on offer?????????Understand terms and conditions of each membership?????????Understand vetting and the implications on non-compliance?????????Full understanding of corporate product and process?????????Must fully understand sales commission and structure where appropriateRetention
  • Instigate and manage a retention program to maximize membership renewals
  • Achieve renewal rates as set by the company.
  • Work closely with team members to ensure the member experience maximizes loyalty and member satisfaction.
  • Lead the collection of member feedback and ensure that all feedback is acted upon to resolution
Training and development ?????????Ensure updated product knowledge at all times for all member of the team.?????????Have a genuine interest in all the latest developments in the fitness industry ?????????Understand product mix and potential impact on club sales yield and revenueComplete training workshops

Keyskills :

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