Fulfillment Supervisor (L3), AMXL-MENA

Job Description

Job summaryAmazon.com strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazons evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the companys DNA. The worlds brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.Amazon OperationsAmazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our MENA Ops Integration team. Are you ready to drive high-visibility, strategic, revenue-generating projects as well as leverage Lean methodologies to lead Operational process improvement initiatives?Join the Ops Integration team an FC Supervisor. As FC supervisor , you will be responsible for monitoring multiple sites from operations and compliance point of view. You will be working with multiple internal and external stakeholders to achieve timely launches and operations metrics. With customer obsession and a high sense of ownership, you will utilize your skills to identify patterns and any disruptions in it. You should be able to dive deep, scrutinize details and foresee data implications. You must be flexible to work weekends and/or overnight shifts regularly and to travel to sites for launch, set up & monitor operations.Roles and Responsibilities:1. Monitor operations of the assigned sites and suggest & deploy improvements2. Identify useful data accumulated from multiple sources and take necessary actions3. Foresee implications based on current data and trends4. Be organized, apt and prompt in notifying the situation, problem solve and recur prevention5. Serve as a liaison between the internal and external stakeholders keeping in mind the objectives, limits, conformance and information privacy6. Train & direct associates for action and conformance of norms & practices7. Audit the sites for various operational conformances, restrictions and norms8. Conduct audits on based on SOPs, analyze data and propose features focusing on improving the Seller experienceWork on the ground to enable network with new program launches and partner with the operations and other teams.9. Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring.10. Set proper expectations, provide clear status communications, and manage relationships with KSA FC Service Partners .11. Work with KSA 3pl FC partner to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.12. Enhance Engagement with partners to improve business and increase retention.13. Drive 3PL FC goals in AMXL network in KSAKey job responsibilities

• Handling day to day operational escalations and be available to round the clock to manage the issues.
• Internal/External Stake holder management.
• Support fulfillment center operations and/or customer deliveries.
• Work on the ground to enable network with new program launches and partner with the operations and other teams.
• Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring.
• Set proper expectations, provide clear status communications, and manage relationships with KSA FC Service Partners .
• Work with KSA 3pl FC partner to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.
• Enhance Engagement with partners to improve business and increase retention.
• Drive 3PL FC goals in AMXL network in KSA

• Engineering Degree or similar.
• Previous background in Logistics/Supply Chain.
• Data analytics experience

• Excellent communication skills (written & verbal). - Demonstrated problem solving & analytical skills.
• Willingness to train and learn new skills.
• Able to handle long and short term multiple tasks, whilst working in a high stress, fast paced environment.

Keyskills :