Front Office Staff (Full-Time) ? Medina County Adult Probation

Job Description

Medina County Adult ProbationFront Office Staff (Full-Time)The Medina County Court of Common Pleas Adult Probation Department consists of 29 employees. The Mission of the Department of Probation Services is to ensure justice, protect the public, and change lives safety by reducing recidivism, changing offender behavior, and fostering accountability through the effective use of evidence-based practices. The front office staff supports the rest of the staff in their duties to uphold the mission statement. The front office staff is under the general direction of the Chief Probation Officer and the immediate direction of the Office Manager/Technology Coordinator. The front office staff?s primary responsibilities are to keep the flow of work moving through the department.ESSENTIAL DUTIES AND RESPONSIBILITIES OF THE POSITION* Answering phones.* Processing time sensitive documents.* Process requests through Law Enforcement Automated Data System (LEADS)* Handling confidential documents* Setting appointments.* Opening case files.* Scanning and downloading files.* Offer administrative support as needed.* Schedule will be 8-4:30 Monday through Friday,QUALIFICATIONS AND REQUIREMENTS* High school diploma or equivalent.* Pass a standard background check.* Effective oral and written communication (e.g. ability to listen effectively, obtain sensitive information, explain complex issues in a comprehensible manner).* Ability to make informed and thoughtful decisions.* Ability to appropriately receive and follow supervisory feedback, coaching and direction.* Ability to demonstrate resilience and flexibility in a high-paced, dynamic work environment.* Ability to safeguard and maintain sensitive and confidential information.* Proficiency in operating a personal computer and using, or being able to learn, Microsoft Office products such as Word, Outlook, and Excel, and the Court?s case management software.* Knowledge of common office practices, procedures, and equipment.* Pleasant personality and ability to deal with potentially difficult people and ability to interact and maintain effective working relationships with judges, employees, attorneys, litigants, law enforcement officers, and others conducting business with the Court.* Conscious of, and sensitive to, the diversity within the Court?s jurisdiction and ability to interact professionally with this diverse population of people from many different geographic, socioeconomic, religious, racial, and ethnic backgrounds on a regular basis.* Excellent time-management skills, ability to prioritize work, ability to work independently, and ability to work under time constraints.* Ability to work effectively in a team environment.* Professional appearance and demeanor, particularly a positive attitude appropriate.* Demonstrated dependability, punctuality, organizational skills, and excellent attendance record.* Patience, objectivity, maturity, effectiveness under stress, initiative, adaptability, and sound judgment.* Maintain a valid Ohio driver?s license.PREFERRED QUALIFICATIONS INCLUDE:* One year?s experience in an office environment.* Notary certificate* An understanding of legal terminology.ENTRY LEVEL SALARY$35,000 annually and/or commensurate with experience.BENEFITSThe Medina County Court offers an excellent benefits package that includes health, prescription, vision, dental, and life insurance; short-term disability; generous vacation, sick, and personal leave; eleven paid holidays; longevity service payments; sick leave; an Employee Assistance Program; a deferred compensation program; tuition reimbursement; credit union membership; and direct deposit of net pay. Court employees are members of the Ohio Public Employees Retirement System (OPERS), which provides retirement, disability, and survivor benefits for public employees. All full-time employees hired after January 20, 2010, contribute to OPERS by paying the required employee share, which is 10% of their salary. The Court pays the required employer?s share of 14% of the employee?s salary. Since Court employees are members of OPERS, they also do not have any Social Security taxes withheld from their pay. Upon completion of a six-month probationary period and contingent on proficient evaluation scores, the probation department supports ahybrid schedule environment allowing staff to work both onsite and remotely, on a rotation basis.APPLICATION PROCESSApplicants mustsubmit a resume, and a cover letteraddressed to Heather Short, Office Manager/Technology Coordinator, that describes with some specificity how the applicant?s qualifications match those required for the position. To ensure consideration, the materials should be emailedbyMonday August 1, 2022,to: Heather Short, Office Manager/Technology Coordinatoremail tohshort@medinacountyprobation.orgNO PHONE CALLS PLEASE. Only those applicants invited for an interview will be contacted. It is anticipated that interviews will be conducted remotely. Applicants should not call or contact any Probation or Court employee concerning their application. The Court is an Equal Opportunity Employer and does not discriminate based on age, gender, religion, race, color, national origin, ancestry, sexual orientation, disability, military status, or genetic information.

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