Manage the dates export process from start to finish;
Use the most appropriate method of communication when being the first point of contact for all customers;
Liaise between Suppliers, Forwarders and agents to obtain up to date shipment information;
Ensure customers are fully informed of the progress of their shipments;
Provide transport companies with the relevant information to ensure customer delivery requirements are met;
Ensure correct documentation is on file and act accordingly as set out in the instructions
Cover the export operations when required
Any other duties as required by management for the smooth and efficient operation of the department
Responsibilities could also include documentation, analysis and update of export processes, programs or projects to determine methods for improving efficiency or effectiveness and coordination with internal and external stakeholders (including government authorities).
