To create and archive all letters, contract, internal notes, correspondence, project license and official documents in both soft and hard copies.
Key Result Area: Tenant Satisfaction
To coordinate all communication in & out between the tenant and UAPM?s related departments to track and resolve internal / external issues.
To ensure closing the complaints with satisfactory results and to report all cases to the department head.
Conducting tenant satisfaction survey program on semi-annual basis and provide summary reports of tenant?s satisfaction with recommendations to upgrade the service according to the survey result.
Key Result Area: Customer Services
Handling customer complaints and addressing matters to concerned UAPM functions and suggest operational process as per the work demands reflecting the overall rules for the enhancement of the property.
Attend to customer and tenant enquiries over the phone and to attend direct meeting. Measure tenant complaints to specified standards to ensure their operations are within the guidelines of their signed lease agreement and regulations.
To execute any task related to tenant relation requested by the management.
