European restaurant manager

Job Description

Position Purpose:?Operates and supervises the daily operation in a designated outlet, ensuring that high quality food and beverage products and services are on offer to the restaurant guests. Manages the maintenance, hygiene standards and safeguards the outlets financial objectives set out by Corporation.??Essential Functions:?????????? Prepares working schedules and implements according to business needs.????????? Checks daily reservation status and daily occupancy and takes necessary actions to ensure his/her outlets most efficient functioning.????????? Handles guest complaints.????????? Supervises the billing procedures followed in his/her outlets, and ensures that results are correct (software opening, closing of checks, balances, cashiering, etc.).????????? Follows up action plans discussed and agreed during Food & Beverage meetings, and as instructed by the Food & Beverage Office.????????? Presents instructions from the Food & Beverage Office to his/her subordinates and colleagues, and ensures clear understanding of them.????????? Presents suggestions and recommendations to the EAM i.c. of Food & Beverage in order to improve the operational efficiency of the unit.????????? Welcomes guests and allocates table.????????? Handles special requests.????????? Instructs on the set-up of stations, tables, linen, etc. and ensures that these standards are being followed.????????? Checks quality of food and beverage items in terms of presentation, temperature, quantity, etc.????????? Ensures the cleanliness of the Food & Beverage outlets.????????? Pays attention to the ambience of the outlet: lights, temperature, music type and volume, etc.????????? Ensures that all equipment for preparation and operation is clean and polished, and ensures that the necessary amount of equipment is available.????????? Coordinates with Engineering when repairs and/or modifications need to be done.????????? Is familiar with all aspects of the restaurant, including emergency procedures, fire alarm system, and computer systems.????????? Adapts his/her shifts to restaurant needs, may have to work split shifts.????????? Performs any additional tasks assigned by the EAM i.c. of Food & Beverage.????????? Delegate authority to a designated member of the team in his/her absence.????????? Takes care of all the administrative work related to his/her outlet.????????? Prepares and submits necessary financial and statistical information which is required by the EAM i.c. of Food & Beverage (i.e. 3 month forecasts, budgets, equipment request forms, guest comments).????????? Provides the necessary information to the EAM i.c. of Food & Beverage regarding necessary FF&E items and investment when is needed.????????? Prepares a daily handover log book with details.????????? Provides continuous training for his/her staff in all service related areas, as well as dealing with guests (guests receive prompt, cordial attention, personal recognition, etc.), suggestive selling, service skills, and product knowledge.????????? Ensures that staff is aware of the provisions of Health & Safety regulations according to local laws and regulations.????????? Establishes and maintains effective employee relationships; assists in solving problems which might arise.????????? Ensures that his/her staff motivation is at the best level.????????? Organizes and attends to daily service briefings with staff and ensures that service staff information?s are correct and accurate.????????? Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees.????????? Controls the appearance (dress code, hygiene, etc.) of the service personnel on a daily basis.????????? Must have an open personality and very good communication skills to provide the best inter-departmental and intra-departmental relationships.????????? Must be fair with employees.

Keyskills :
Restaurants ManagementRestaurant Management