Director of Retail

Job Description

The Director of Retail Solutions is a regional position overseeing the sales of the Retail business of AE. The position?s role is to provide due leadership and support to Showroom Managers in order to increase retail sale. Furthermore, the position is responsible for expansion activities in order to meet the Company?s strategic / growth objectives.General

• Continuously examines and recommends improvement opportunities related to service quality and operational processes in order to increase customer satisfaction
• Works closely with the Strategic Planning Department in the development of all market researches and provides sufficient/timely feedback
• Ensures collaboration across departments to broaden the spectrum of sales
• Ensures the department is compliant with company policies
• Ensures the confidentiality of the Company?s information and enhances the Company?s reputation
• Identify training needs of the sales staff in coordination with HR
• Evaluates the performance of Showroom Managers and provides sufficient feedback and development opportunities

• Support the CEO and executive Management in the formulation of the Business Strategy, including e-commerce, and the operating plan by providing the management team with regional sales forecasts and expansion feasibilities
• Develop retail and positioning strategies for AE Retail brands / products
• Develop and implement retail best practices across showrooms, sales techniques, margin and price management, merchandising, inventory, solution and supplier portfolio, new products, and business development
• Works with the top management to prepare performance metrics, set sales targets, and reporting requirements and presents monthly progress towards achieving agreed on targets and performance metrics
• Develops the annual business plan of the Department in coordination with Showroom Managers as well as key performance indicators driven from strategy and directs the measurement, reporting and stewardship of the Department?s performance against the annual business plan targets
• Maintains effective market intelligence and early warning service related to market trends and anticipated future developments to identify potential opportunities and threats and to suggest appropriate executive action
• Develop a Customer Service function within retail operations to ensure that all customer queries / issues are resolved within a timely manner
• Coordinates with the Operations to ensure procurement, supply chain and installation/maintenance services are efficiently provided to the Department
• Manages Sales and Estimation & Design teams across all retail brands / showrooms
• Collaborates with the Procurement Department and Showroom Managers to ensure stock levels are adequate
• Develop inventory and procurement plans / forecasts and manage overall retail inventory
• Monitors average invoice values and sets showroom targets based on annual sales targets
• Support Showroom managers in meeting sales targets and maintain relationships with VIP customers
• Evaluate Showroom locations and make relocation recommendations to management if required

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