Deputy Head of Training Services

Job Description

Role Context:KBR has been awarded a support contract by the UK Ministry of Defence (UK MOD). Under the terms of the contract, KBR will provide communications network support and deliver training services in the Kingdom of Saudi Arabia. This is a significant project that expands our portfolio of work with the UK MOD and in the Middle East.??Under the contract, KBR is seeking to recruit staff to deliver:??

• Support in delivering IP Telephony, host applications such as Network Management System, Cable Management Systems and incident management software??
• Operation of Service Desks
• Support to maintain the operational capability of Fixed & Deployable equipment/capabilities.??
• Design & deliver a new Management Information System??
• Technical & English Language Training?
• Built Estate maintenance and upkeep

General: To establish, implement and maintain the Telecommunications School Management of Training System (MTS).? Responsible for the four departmental areas of Training Delivery, Technology Enhanced Learning, Training Support and Regional Training.? To continually improve the efficiency and effectiveness of the four departmental areas, compliant with the Defence Systems Approach to Training (DSAT, as described in JSP 822) and BS EN ISO 9001:2015 Quality Management Systems and in accordance with the SofS 2019-2022.Specific:? Training Delivery:

• Ensure that annual training requirements are met, complying with the contractual obligations within SofS 19-22
• Manage the delivery of the contracted annual training schedule, liaising with all stakeholders as necessary
• Manage the strategic approach to training delivery within the school in conjunction with the Training Delivery Manager, Military Customer and UK Authority

TELS:

• Manage the Telecommunications School?s ability to develop training delivery by alternative means, such as TEL, CBT, Distance Learning, VLEs, Individual Learning Contracts, Coaching and Mentoring (as required)

Training Support

• Ensure that the TQM and QIP are maintained in accordance with contractual obligations
• Manage the DSAT Quality Management System at the Telecommunications School on behalf of the PC, including but not limited to DSAT documentation and assurance activity
• Manage the strategic approach to training design, development, and quality assurance within the ?school? in conjunction with the Training Support Manager, Military Customer and UK Authority
• Manage the development of Annual Training Schedule and associated Regional Training?

Regional Training:

• Manage the strategic approach to training delivery within the regions in conjunction with the Signal Corps Training Centre Managers, Military Customer and UK Authority
• Manage the strategic approach to OJT within the regions in conjunction with the OJT Manager, Military Customer and UK Authority

Reporting

• Deliver management reporting for all associated management activity in a variety of formats as directed (weekly, monthly, annually)
• Deliver the results of analysis and evaluation as directed with supporting information about best practices
• Deliver statistical reports on performance and compliance with any need for improvement to facilitate the contractual requirements of the SofS 19-22
• Manage the annual appraisal process for the four departmental areas (mentioned above)

Office Administration Ensure relevant departmental procedures are carried out in accordance with Company directives?

• Manage an efficient prioritised electronic filing system
• Maintain all documentation in line with local Data Protection guidelines

Other duties as required by the Head of Training Services

• Advise all senior stakeholders at the PC organisational level and within the Telecommunications School about training activity and regional procedures and how they contribute to achieving transformation objectives and assist long-term planning and change management
• Manage a programme of continuous course review and improvement compliant with the DSAT QMS
• Manage training data to identify opportunities for improvement
• Manage professional development by providing a range of learning and development opportunities that are available to staff?
• Ensure staff management procedures are carried out in accordance with Company directives
• Provide guidance on company procedures and policies, as required
• Provide leave and absences cover for the Head of Training Services

Level of Contact / Communications with others (internally/externally/meetings):Liaise with Scope of Services contract stakeholders as directed.Internal/;

• KBR Telecommunications School departments (High)
• KBR Organisational departments (High)

External:

• Regional Signal Corps Training Centres (High)
• UK Authority (High)
• Local Military Customer?s Staff (High)

Meetings:

• Meetings as directed (High)

Competences / Standards (Specific Responsibilities):Communications:

• Develop and maintain communication with people on complex matters, issues and ideas and/or in complex situations?Service Improvement
• Work in partnership with others to develop, take forward and evaluate direction, policies and strategies?
• Quality
• Develop a culture that improves quality.

Health & Safety:

• Maintain and develop an environment and culture that improves health, safety and security.

Personal & People Development

• Develop oneself and others in areas of practice.

Equality & Diversity:Develop a culture that promotes equality and values diversity

Keyskills :