| Job Location | Riyadh, Saudi Arabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Call Centers & Customer Care Outsourcing |
| Functional Area | Not Mentioned |
We seek a CX Excellence Senior Manager to elevate customer satisfaction and loyalty in the Consumer Services sector. This strategic role involves leading initiatives to enhance customer touchpoints, streamline services, and drive a customer-centric culture.Key Responsibilities?Develop and implement customer experience strategies aligned with business goals.?Analyze customer feedback and service metrics to identify areas for improvement.?Design and optimize customer journey maps and service delivery processes.?Foster a customer-centric culture and advocate for the customer voice in strategic decisions.
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