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Customer Support specialist

3.00 to 4.00 Years   Riyadh, Saudi Arabia   23 Aug, 2023
Professional Recruitment
1 Jobs Openings
Job LocationRiyadh, Saudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryAdministration Support Services
Functional AreaNot Mentioned

Job Description

Responsibilitiesÿ

  • Designing a methodology for applying analysis and modeling customer data and collecting it for a store
  • data.
  • Analyzing customer data from databases and data stores to prepare reports
  • Customer satisfaction and behavior and facilitating sharing between multiple data systems.
  • Use of query analysis and reporting tools.
  • Analyze and develop data quality processing plans.
  • Ensure data quality through automated verification as well as manual processes.
  • Standardize customer data collection by developing methods to design the customer database
  • And reports back it up.
  • Conducting the study and evaluation of the customer experience through all the channels that deal
  • The client works with the company to identify development opportunities for the services it provides
  • company.
  • Conducting a periodic analysis of the services provided by the company and submitting reports on the results
  • Analytics in order to improve the services provided. By identifying challenges and problems
  • In the customer journey with cause analysis and recommendations with other departments.
  • Being aware of regular contact with customers; To provide an overview of (063) degrees of
  • Interaction and services provided by the company to customers.
  • Holding improvement and participatory innovation workshops and defining the goals and requirements for holding
  • The workshop and the target groups in the improvement and participatory innovation workshops.
  • Consolidation of design thinking activities in all the work of his administration, and striving to consolidate
  • Innovating when developing or improving customer journeys and experiences with a focus on conducting workshops
  • Work on innovation and participatory design, and work with representatives of the relevant authorities and a number
  • of clients to participate in participatory design activities.

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