| Job Location | Riyadh, Saudi Arabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
Customer Success SpecialistRiyadh, Riyadh Province Work Type: Full TimeInvestSkyis a fintech startup committed to building a radically new way of how people in the MENA region invest. We are on a mission to make investment smart and simple. We are building in stealth, are well-funded, and backed by some of the best people in the region. We are looking for someone passionate about building the next big thing and making a true impact in the region.Key Responsibilities* Providing extraordinary service aligned with the companys culture and objectives.* Support users with onboarding and Know-Your-Client documentation.* Respond to incoming questions or queries that might arise from users.* Assist users in navigating the platform, if needed.* Document user questions, queries, or issues they are facing. Support the Company in optimizing customer experience by sharing Voice of Customers - customer complaints to the relevant team.* Prepare analysis on the root cause of critical problems that occurred with users and prevent the same issue from recurring in the future.Competencies* Have experience working in customer-facing roles.* Strong written and verbal communication skills (Arabic and English).* Be service-oriented and have as many of the following characteristics: empathy, resourcefulness, communicative, and relationship-building.* Accountability and Ownership: Self-driven individual who can build and maintain high scale projects end to end.* Experienced in using Intercom or Zendesk.Nice-to-have* Experience in a B2C company.* Basic understanding of the financial and investment ecosystems.Benefits* Market-standard compensation;* Generous Employee Stock Ownership Plan in line with our belief that our employees should be owners of the company and not just contributors;* Youll never have to pay for our premium paid plans ;)* Being part of a founding team building something revolutionary in FinTech in the region.
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