hireejobsgulf
Register for Job

Customer Success Manager - KSA

2.00 to 5.00 Years   Riyadh, Saudi Arabia   07 Feb, 2025
Bayt.com
100 to 499 Jobs Openings
Job LocationRiyadh, Saudi Arabia
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryIT Services
Functional AreaNot Mentioned

Job Description

Location: Riyadh, Saudi Arabia Job Type: Full-time Job summaryThe Customer Success Manager (CSM) is a customer-centric individual with a technical aptitude. The CSMs responsibilities include supporting customers, and building close relationships that often last beyond any one project or job order lasting process ownership with the business itself.The CSM will work directly with clients to help solve their problems and ensure their satisfaction. The CSM will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.The CSM is expected to work closely with the internal team such as sales, service delivery, software development & quality assurance.

  • Act as a technical liaison between the company and the client
  • Support in the day-to-day operations of the clients.
  • Respond to a reported service incident, identify the cause, and initiate the incident management process.
  • Prioritize incidents according to their urgency and influence on the business.
  • Build long-term relationships with existing clients and identify new opportunities
  • Analyze customers needs and suggest upgrades/additional features to meet their requirements
  • Be in charge of post-sales support activities.
  • Gather requirements, implement and deliver solutions with the best practices
  • Take ownership of critical incidents, coordinate with internal/external stakeholders, and establish effective communication between different parties for post-incident reviews
  • Develop and conduct relevant and regular technical training for all Talenteras clients
  • Maintain an active and regular dialogue with the team to ensure the teams objectives and processes are being met
  • Attend customer meetings regularly with the sales force and core team in order to outperform budget and improve processes
  • Assist in preparing materials that clearly outline the processes and systems for the career portal. The documentation will include what may be utilized for sales, sales training, and marketing
  • Invest time in studying and thinking about continuous improvement strategies
  • Continually assess progress and adequacy on all processes and procedures and suggest alternatives that may serve the products and company vision better
  • Set up, administrate, and configure Talenteras solutions per clients inputs
  • Lead workgroups, forums, and an environment for innovation and ensure the project management thereof
  • Ability to multi-task, considering the job involves working on several assignments in parallel.

Keyskills :

APPLY NOW

Related Jobs

© 2023 HireeJobsGulf All Rights Reserved