| Job Location | Riyadh, Saudi Arabia |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
Job Purpose:˙In this Role Youll be the voice of the customer inside The Company, building strong, long-lasting relationships. You will collaborate with cross-functional teams internally to deliver consistently excellent customer experiences. Your core responsibilities will be:? Onboarding & Implementation: Ensure smooth onboarding and training for new customers to set them up for success with our platform.? Support: Provide exceptional ongoing support, ensuring all customer inquiries and issues are handled efficiently and effectively.? Adoption & Churn Management: Monitor and analyze customer usage patterns, identifying and addressing churn red flags, and driving product adoption to maximize customer success.? Renewals: Proactively manage customer renewals by engaging with customers early, identifying their ongoing needs, and ensuring they continue to find value in our solutions.? Own the overall relationship with assigned clients, including onboarding, implementation, support, training, increasing adoption, managing renewals, and ensuring high levels of customer satisfaction.? Establish a trusted and strategic advisor relationship to help drivecontinued value from our products and services.? Maintain and develop customer success strategies and best practices with the help of the creative team, including customer support content.? Collaborate with internal teams to understand customer needs, improve product experience, and contribute to long-term retention and growth.? Maintain key customer success metrics and data as directed, ensuring full visibility into customer health and potential risks.˙About the company:˙Saudi start-up company making e-signatures easy and secure. They help companies save time and build trust online by streamlining agreement signing for everyone involved with the integration with Nafath for more security and authentication.
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