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Customer Service Supervisor

1.00 to 10.00 Years   Riyadh, Saudi Arabia   22 Nov, 2022
iMile Delivery
1 Jobs Openings
Job LocationRiyadh, Saudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryDistribution, Supply Chain & Logistics
Functional AreaNot Mentioned

Job Description

Job briefWe are looking for a competent Call center supervisor who can speak fluent Mandarin to organize and direct the staff of our call center.You will be responsible for assessing their work and giving them feedback to maximize performance.An excellent call center supervisor must have customer service and supervisory experience. The ideal candidate must possess greatResponsibilities

  • Assist in the formulation of targets for individuals and teams
  • Hire and onboard new employees
  • Answer questions from staff and provide guidance and feedback
  • Anticipate escalation and take over calls when needed
  • Devise ways to optimize procedures and keep staff motivated
  • Measure performance with key metrics such as call abandonment, calls waiting etc.
  • Ensure adherence to policies for attendance, established procedures etc.
  • Keep management informed on issues and problems
  • Prepare monthly/annual results and performance reports

Keyskills :

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