| Job Location | Riyadh, Saudi Arabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | FMCG |
| Functional Area | Not Mentioned |
Our Client:?Our client, a renowned name in FMCG sector is looking to hire a Customer Service Supervisor to be based in Riyadh.Your Role:?You will ensure an unbeatable level of service is provided to customers at all times. Lead the deployment and execution of the Customer Service strategy to deliver a multi-channel Customer Service Centre model. Follow up and resolve escalations from customer complaints within the Service Level Agreement in coordination with relevant stakeholders?(inclusive of e-commerce, returns, customer dissatisfaction) to ensure a timely resolution keeping the customer at the heart of the process at all times. Dealing with any escalated customer issues and ensuring all matters are fully resolved. Monitor and track customer support performance at market level and identify areas of improvement acting as the voice of the customer internally for continuous performance improvements.
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