Customer Service supervisor

1.00 to 10.00 Years Riyadh, Saudi Arabia 04 Feb, 2021

Job Location	Riyadh, Saudi Arabia
Education	Bachelor's degree / higher diploma
Salary	Not Mentioned
Industry	Medical Clinic
Functional Area	Not Mentioned

Responsibilities

Manage a teams in customer relation and call center activities, ensure a rich costumer?journey?
Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyse statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry?s developments and apply best practices to areas of improvement
Control resources and utilize assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities

Requirements

Proven working experience as a Customer Service Manager, Retail Manager or?Assistant Manager
Experience in providing customer service support
Excellent knowledge of management methods and techniques
Working knowledge of customer service software, databases and tools
Awareness of industry?s latest technology trends and applications
Ability to think strategically and to lead
BS degree in Business Administration or related field

Keyskills :

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