| Job Location | Riyadh, Saudi Arabia |
| Education | Not Mentioned |
| Salary | $1,000 - $1,500 |
| Industry | Food & Beverage Production |
| Functional Area | Not Mentioned |
1. Apply the approved policies and procedures and implement the instructions and directives of senior management related to customer service.2. Achieving customer satisfaction by identifying and evaluating their needs and fulfilling their desires.3. Building continuous relationships and trust with customer accounts through open and interactive communication.4. Receiving customer inquiries and complaints, providing adequate answers to all their inquiries and assisting them in overcoming problems.5. Dealing with customer complaints and providing appropriate solutions and alternatives within time limits and follow-up to ensure solutions are found.6. Communicate with customers through various means and websites, and monitor customer complaints to provide assistance.7. Building sustainable relationships with customers by obtaining additional data such as (e-mail, or another phone number).8. Maintaining a positive approach in dealing with customers and showing the extent of professionalism in dealing with and resolving their problems.9. Preparing reports on work progress and what has been accomplished.10. Keeping various quality records and forms related to customer service instructions, and the various works that are subject to internal audit.11. Carry out any other tasks or responsibilities assigned by the direct manager.
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