Responsible for processing orders for assigned customers based on current service level agreement
Monitors the customer order flow and reports to customers and IT department any issues in order flow
Communicates Customer orders and requests to operations department
Established and maintains a working relationship with assigned customers and their representatives
Communicates customer special requests such as audits, visits and meetings to appropriate departments.
Responsible for completing and reporting month end closing process and billing as per established guidelines and determined timeframes
Maintain accurate inventory numbers on customer stocks through the month and works in conjunction with the inventory supervisor to resolve discrepancies
Organizes and maintains files of assigned customer orders as well as correspondences
Participates in any required regulatory, quality process, job enhancement, customer directed training or the preparing of special reports
Performs other duties as assigned by management
1 to 3 years? experience in a customer service capacity preferably with a Logistics service provider or an FMCG distributor
