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Customer Service Representative

1.00 to 3.00 Years   Riyadh, Saudi Arabia   11 Sep, 2019
Etmam Logistics 3PL -????? ??????? ??????????
2 Jobs Openings
Job LocationRiyadh, Saudi Arabia
EducationCertification / diploma
SalaryNot Mentioned
IndustryDistribution & Logistics
Functional AreaNot Mentioned

Job Description

Primary Purpose of the Job:??The Customer Service Representative acts as a focal point of contact between the customer and the rest of the organization. The?Principal Accountabilities:?

  • Responsible for processing orders for assigned customers based on current service level agreement
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  • Monitors the customer order flow and reports to customers and IT department any issues in order flow
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  • Communicates Customer orders and requests to operations department
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  • Established and maintains a working relationship with assigned customers and their representatives
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  • Communicates customer special requests such as audits, visits and meetings to appropriate departments.
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  • Responsible for completing and reporting month end closing process and billing as per established guidelines and determined timeframes
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  • Maintain accurate inventory numbers on customer stocks through the month and works in conjunction with the inventory supervisor to resolve discrepancies
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  • Organizes and maintains files of assigned customer orders as well as correspondences
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  • Participates in any required regulatory, quality process, job enhancement, customer directed training or the preparing of special reports
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  • Performs other duties as assigned by management

Keyskills :

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