| Job Location | Riyadh, Saudi Arabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Pet Supplies |
| Functional Area | Not Mentioned |
Do you have a passion for pets? We are a small but expanding online pet store and we need a pet lover to join us to deliver exceptional service to our Customers.Working within a small team you will receive and process orders, respond to Customer queries and support our business growth. This is a unique opportunity to develop your skills and career as our business expands.Tasks and Responsibilities:Deliver an exceptional service to Customers, responding to enquiries received by phone, social channels and emailListen effectively to understand Customer needs and issuesCommunicate clearlyProvide accurate product and service information to maximise salesUse every Customer contact to build loyaltyHandle Customer issues in a calm respectful manner, escalating to management when necessaryMarket knowledgeMonitor Customer feedback and social channels for new products and ideasKeep up to date on competitors? products and pricing Order ProcessingReceive all Customer orders, checking all details are receivedContact Customers to confirm delivery schedule and preferred payment methodCreate regular social media postsSupport management with other tasks as required by the business
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