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Customer Service Agent (Call Centre) - Remote Position

1.00 to 10.00 Years   Riyadh, Saudi Arabia   23 Mar, 2023
ManpowerGroup Middle East
9 Jobs Openings
Job LocationRiyadh, Saudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryFinancial Services; Call Centers & Customer Care Outsourcing
Functional AreaNot Mentioned

Job Description

Our client is now recruiting for a Customer Service Representative (Call Centre) ? Remote Position to based in Saudi Arabia.Job Summary:This role is responsible for managing queries and complaints by answering customers questions, providing correct information about the services, and processing returns to ensure customers satisfaction.

  • Respond and resolve customer queries through different channels (phone, email or chat).
  • Manage large amounts of incoming customer queries and complaints within dedicated time.
  • Work with customer service manager to ensure proper customer service is being delivered 27/07
  • Identify and assess customers needs to achieve satisfaction.
  • Build sustainable relationships of trust through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools
  • Contribute to team effort by accomplishing related results as needed
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution phone, email, mail or social media
  • Go the extra mile to engage customers.
  • Process and assist customers with orders, refunds, or exchanges
  • Advise on company information
  • Utilize computer technology to handle high customer ticket volumes

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