Customer Service Agent

1.00 to 10.00 Years Riyadh, Saudi Arabia 05 Jan, 2024

Responsibilities:

Patient Engagement: Greet patients warmly, providing a positive and welcoming experience.
Appointment Scheduling: Manage and schedule patient appointments efficiently, considering clinic resources and availability.
Telephone Etiquette: Handle incoming calls professionally, addressing inquiries, and providing accurate information.
Patient Registration: Assist in patient registration processes, ensuring accurate and up-to-date information is collected.
Documentation: Maintain meticulous records of patient interactions and appointments.
Insurance Verification: Verify and update patient insurance information, facilitating smooth billing processes.
Conflict Resolution: Address patient concerns and complaints promptly, demonstrating excellent conflict resolution skills.
Payment Processing: Handle patient payments, co-pays, and insurance claims with attention to detail.
Patient Education: Provide basic information on clinic services, procedures, and general medical inquiries.
Collaboration: Liaise with medical staff and administrative teams to ensure seamless patient experiences.

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