We are currently seeking dedicated and motivated individuals to join our team as Customer Relation Manager (CRM). As a CRM, you will be responsible for building and maintaining strong relationships with our valued customers, addressing their inquiries and concerns, and ensuring their overall satisfaction with our products or services.
Reporting to the CRM supervisor, the Customers Service agent is responsible for managing the customer relationship management (CRM) system on a day-to-day basis.
Interacts with customers through all CRM channels including phone, email, live chat, social media, whats app or in-person to provide information about products and services, take orders, or document and solve complaints
Coordinates questions and issues with the appropriate department personnel
Maintains records of customer interactions and transactions
Handles customer complaints, solves and escalates when necessary
Keep records of customer interactions, process customer accounts, and file
Supports in issuing monthly CRM report
Send email marketing to the customers database
Meet personal/customer service team sales targets and call handling quotas
