| Job Location | Riyadh, Saudi Arabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Retail & Wholesale |
| Functional Area | Not Mentioned |
To ensure that the needs of customers are being met or exceeded &to provide and promote excellent customer service throughout Al Majed for Oud, manage the customer care team, making sure that service standards are being met and problems are resolved.??Design and implement Customer Experiences & Customer Care department?s strategy and roadmap in alignment with Shared Services division?s strategy??Establish Customer Experiences & Customer Care department?s plans and provide input to Shared Services division?s goals that support its overall strategic plans??Collaborate with other Directors to identify Customer Experiences & Customer Care department?s required initiatives to meet future business demands??Manage and drive the achievement of Customer Experiences & Customer Care department?s strategy, objectives and KPIs within the accountabilities of the departmentPrepare and present regular reports on the department?s progress and outputs to be shared with relevant stakeholders in line with reporting requirements?????????Manage Customer Experiences & Customer Care department?s budgeting cycle and provide input to the budgeting process?????????Manage Customer Experiences & Customer Care department effectively within budget, and report accurately on progress made and challenges encounteredFormulate initiatives that result in positive financial impact for Customer Experiences & Customer Care department and mitigate financial and operational risks?????????Manage and solve customers problems, which may be complex or long-standing, that have been passed on by customer Care Agent?????????Analyze statistics or other data to determine the level of customer service your organization is providing?????????oversee the achievement and maintenance of agreed customer service levels and standards?????????Direct the daily operations of the customer service team?????????Ensure the necessary resources and tools are available for quality customer service delivery??????????Utilize CRM tools in enhancing customer loyalty and relationship management on work progress, as well as recommendations on steps necessary for improvement.?????????Manage social media platforms in reaching out to customers to help resolve issues and provide quick response to inquiries?????????Oversee the restructuring of an organization into a customer-focused establishment?????????Formulate studies and research to discover new techniques necessary for improving customer experienceInitiate research to identify more personalized methods of product marketing/sales.
Keyskills :
© 2023 HireeJobsGulf All Rights Reserved
