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Customer Care Supervisor

1.00 to 10.00 Years   Riyadh, Saudi Arabia   31 May, 2022
Nana Direct
1 Jobs Openings
Job LocationRiyadh, Saudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

About Nana:Nana is an internet marketplace connecting customers with their favorite grocery stores, pharmacies and specialty stores. Our mission is to deliver the highest quality of online grocery customer experience with a sense of affection, care, and pride. Nana was established in 2016 and is headquartered in Riyadh, Ar Riyad, Saudi Arabia.Highlights:Nana funding: $79MCurrent funding stage: Series CNana is backed by: STV, MEVP, SVC, Impact46, FIM Partners, Jahez, Sunbulah group, FAITH Capital, Wamda Capital, Quencia Capital, Watar Partners, and more.A Customer Care team lead oversees and assists customer service employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints. Leads, and trains a company?s service staff. Customer Care team lead investigate and solve product and service complaintsResponsibilities:

  • Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
  • Strategizing and monitoring the daily activities of customer service operations
  • Assisting customer service staff with duties where required
  • Training staff in areas of customer service and company policies
  • Investigating and solving customer service complaints
  • Assisting with the development and implementation of service policies, and explaining these to staff and customers
  • Maintaining documentation pertaining to customer service department activities
  • Monitors or reviews calls or other correspondence between representatives and customers
  • Ensures that representatives are informed about changes to company products and services
  • Collects data and prepares reports on customer complaints and inquiries
  • Prepares monthly reports summarising the assigned customer service team?s performance
  • Prepares knowledge-based documents such as summaries and responses to frequently asked questions
  • Assists with budget preparation for the Customer Service department
  • Performing additional duties where needed.

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