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Customer Care Officer

1.00 to 10.00 Years   Riyadh, Saudi Arabia   26 Apr, 2021
Job LocationRiyadh, Saudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

1. Greeting walk-in customers in polite, prompt, helpful manner and provides any necessary informationor instructions and deal with customer needs & inquiries.2. Answer the phone in pleasant manner and maintain clean, orderly reception area including waitingareas and bathrooms.3. Receiving ready results from the lab director revised & checked. Ensure that the results are complete,signed, and free from fees and for the same customer. Deliver the results to the customer upon arrivalonce the receipt is taken, faxing ready results to requesting customer.4. Using Al Borg laboratory computer system for registration and creating job orders and issuing billsfor customers upon receiving fees.5. Directing customers to the lab director or his/her designee for any queries, deal with walk-incustomers complaints and directing them to fill up the complaint report.6. Hand filled customer satisfaction survey form to each walk-in customer and collect surveys fromthem, call customers to obtain information on survey questionnaire in case the customer did notattend.7. Print out the daily cash revenue report for balance, send Lab request and deleted job orders to theaccounting department.8. Perform other related duties as assigned.

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