| Job Location | Riyadh, Saudi Arabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
SummaryAssist in developing a Quality and Satisfaction plans for Customer Relationship Management Assurance.Essential Responsibilities and Duties1.Reviews scripts for new/existing services.2.Reviews incoming and outgoing calls to ensure excellent customer service and effective product presentation.3.Provides assistance on elaborating the importance of following scripts and on best practices during a call.4.Assists in monitoring agent?s knowledge, ability to handle objections and call closure.5.Tracks performance of individual scripts.6.Provides quality report timely and accurate in a daily, weekly, monthly for floor managers and management.7.Assists with Updates procedures and scripts based on customer response and changing business needs.8.Follows all Organization?s policies and procedures.9.Participates in self and others education, training and development, as applicable.10.Performs other related duties as assigned.EducationBachelor?s, Degree in Administration, Management, Communication, Public Relation or related discipline is required.Experience RequiredThree (3) years of related experience with Bachelor?s is required.Other Requirements(Certificates)Saudi National Only.
Keyskills :
© 2023 HireeJobsGulf All Rights Reserved
