Develop comprehensive documentation that meets organizational standards
Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
Evaluate current content and develop innovative approaches for improvement
Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
Working with internal teams on product and documentation requirements
Completing writing projects, meeting deadlines and following content requirements in terms of style and project specifications
Helping create style guides or suggesting changes to ensure content is consistent and clear
Working with departmental heads or project managers to define their content needs
Support the marketing team with content for all online platforms that is formatted in a creative manner, keeping the target audience and messaging in mind.
