| Job Location | Riyadh, Saudi Arabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Contact Center Agent |
| Functional Area | Not Mentioned |
Job Description Receiving all incoming calls through CISCO and quickly responding to them. Dealing well with the caller (insured member) in line with the nature of the inquiry and in a manner benefiting the status of the company and trying to satisfy them permanently. Register all inquiries received in the CISCO system. Implementing the customer service procedures and instructions approved by the Contact Center Manager. Committing with the instructions of the quality unit to ensure the progress of the work in accordance with the procedures and instructions approved by the Contact Center Manager. Committing with the instructions of the internal regulations for Contact Center employees approved by the Contact Center Manager. Execute all customer requests received and serve them by providing correct information after verifying the used systems. Record all complaints & incidents received at the contact center and ensure that they are entered correctly on the CRM according to the department concerned with resolving the complaint.Taking any other additional Skills1- University degree is preferable2- Fluent in Arabic & English3- Punctuality and discipline in attendance4- Excellent interpersonal skills, including excellent questioning and listening skills and the ability to communicate with the wide range of people, including clients5- Business applications: Microsoft office (Microsoft Word, Microsoft Excel, Microsoft Power Point)6- Problem analysis, Problem solving and stress tolerance.7- Ability to multi-task8- Active learning: Understanding the implications of new information for both current and future problem solving and decision making.9- Ability to work under pressure.10- Excellent communication skills.
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