This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.
Essential Functions/Core Responsibilities :
Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
Identify and maximize selling and cross-selling opportunities.
Identify customer problems and offer appropriate solutions.
Perform customer transactions accurately and in an efficient manner.
Required Education, Skills, and Qualifications
Saudi ( Male / Female ).
Marital Status: Single.
Min. 1 year call center / customer service experience
B1 & B2 English Level with a high communication skill ( Reading, Writing & Speaking) .
Excellent communication and interpersonal skills.
Competent use of PC must be good at MS Excel formulas.
Well-familiar with Contact Center & Help Desk Systems.
Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor?s/diploma degree.
Open to work for 8 -9 hours a day, any 5 days a week in rotational shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses.
