Community Engagement Manager

Job Description

The social beneficiaries program provides a unique opportunity to help the Kingdom of Saudi Arabia achieve change in the way its vulnerable citizens are supported by the Government. The review of the social beneficiary framework in KSA is a key pillar of The Vision 2030, the Kingdoms nation-wide reform agenda.The Community Engagement ManagerResponsibilities

• Manages Community Inclusion and Advisory Boards as follows:
• Supports the development and implementation of Community Inclusion Boards
• Facilitates regular meetings with NGOs (both those who are supply-chain partners as well as non-supply chain partners who work with our target population) to provide insight and feedback on our services
• Responsible (either directly or through staff) for the creation of the boards (soliciting participation), articulating their purpose, scheduling meetings, facilitating meetings, collecting and summarizing input and providing feedback to Maximus, HRSD and the Board members. These boards will be geographically dispersed within a region.
• Ensures community groups needs are communicated to the Program Director and leadership team and are factored into the goals of the program.
• Manages the meeting schedule for Maximus representative meetings with community NGOs.
• Takes notes of meetings, produces minutes of the meeting and action registers.
• Follows up on actions identified in meetings.
• Receives feedback from community representatives and community inclusion boards through formal and informal channels.
• Develops and implements action plans.
• Feeds all required information from multiple data points to the Continuous Improvement Analyst to ensure they can produce weekly reports for Maximus leadership and the community inclusion teams.
• Develops and presents weekly reports.
• Presents continuous improvement ideas on behalf of the Program leadership team to the community groups.
• Works closely with Program Director and leadership to set objectives and implement strategies necessary for achieving set goals and target.
• Acts as a direct liaison between the program leadership and operations team and the client to ensure high quality delivery and prompt resolution of any issues.
• Inputs into the program risk register and raises risk internally within Maximus, ensures SMEs identify solutions to risk and reports back to the project leadership on risk mitigation strategies and actions.
• Ensures they are smartly dressed at all times, works in line with Maximus values, complies with the Maximus Code of Conduct, Guiding Principles and upholds ethical behavioural standards.
• Acts at all times within the company policies and procedures.
• Works to the highest quality standards.
• Complies with the Maximus security and privacy policies to ensure customer data, confidential data and personal information is always dealt with in a confidential and secure way, and our obligations around this are maintained.
• Carries out all duties in a safe and proper manner in accordance with the companys Health and Safety and Safeguarding Policies.
• Deals with any other tasks, as and when required, appropriate to the position and situation.
• Is able and willing to travel distances as required for the completion of their duties.

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