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Client Relationship Management (CRM) Director

1.00 to 10.00 Years   Riyadh, Saudi Arabia   10 Oct, 2024
Confidential Company
1 Jobs Openings
Job LocationRiyadh, Saudi Arabia
EducationBachelor's degree / higher diplomaEducationInformation Technology or related field
SalaryNot Mentioned
IndustryReal Estate
Functional AreaNot Mentioned

Job Description

  • Monitor and maintain relationships with both internal and external customers through CRM systems.
  • Develop and implement a CRM strategy that aligns with the overall business objectives.
  • Manage relationships with various divisions within the organization.
  • Develop and implement IT-driven marketing, customer experience, and sales techniques to attract new customers.
  • Suggest innovative methods to address customer needs and improve satisfaction.
  • Track and analyze key marketing, customer experience, and sales metrics to identify trends and opportunities for improvement.
  • Assist in organizing promotional events to generate interest and reach potential customers.
  • Review and select CRM software that best meets the companys specific requirements.
  • Conduct market research to stay informed about industry trends and competitive landscape.
  • Develop and integrate various systems across different sectors, platforms, and business units.
  • Supervise the recruitment, development, retention, and organization of the CRM staff.
  • Benchmark, analyze, and report on application performance to identify areas for improvement.
  • Provide leadership and direction regarding technology, vendors, business partners, policies, and standards.
  • Take a leading role in implementing CRM-driven digital transformation initiatives.
  • Collaborate with the Integration Services Team to ensure seamless integration with the companys IT landscape.
  • Manage escalations and ensure timely resolution of any issues.
  • Monitor adherence to established processes, measure service performance, implement improvements, and report on key metrics.
  • Ensure that existing CRM applications are continually optimized and maintained.
About the company: A semi-government real estate development company in Saudi Arabia, dedicated to providing affordable and high-quality housing. As the governments investment arm in the real estate sector, it plays a key role in promoting sustainable urban development and improving the quality of life in Saudi Arabia.

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