Change Release Manager

Job Description

Roles and Responsibility Change Management

• Lead the team through the change to ensure project objectives are met at the earliest with no disruption
• Apply a structured methodology and lead Change management activities for infrastructure, system, and application projects
• Apply Change management process and tools to create a strategy to support the adoption of the changes required by a projects Support
• The design, development, delivery, and management of Change communications
• Complete change management assessments And engage with Projects, Tower Leads, and Change Managers
• Track and report issues
• Manage the change facilitator portfolio
• Stakeholder Reporting
• Ensure all changes are consistent with business and technical plans and strategies
• Understand the change and prioritize the Changes based on the Impact and Urgency.
• Involved in implementing a change request and presenting a consolidated plan reflecting each group?s tasks
• Ensure that all preparations have been made for all CAB meetings, including creating of agenda, circulation of change requests to be considered, and inviting participants
• Ensure that all the Build &Test tasks are completed before passing the change to the Pre-CAB stage.
• Accountable for changes, primarily from a technical and security perspective, either independently or together with CAB obtaining authorization from a technical, Security, Service Owner, and Business Owner.
• Attends pre-CAB, CAB meetings, and the BAU Change meetings to provide information and status on IT change(s).
• Monitor the SLA of each stage of the process and get justification for any SLA breach and Ensuring that all deployed changes are closed.
• Reviews the changelog for progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality.
• Review the Success / Failure criteria of Change
• Provide accurate and timely information about all changes.
• Responsible for ensuring any Change reporting such as System Impact analysis, Post implement reports, weekly and monthly dashboards
• Time Management for Deployments for after office hours and weekends.
• To ensure the defined Change and Configuration Management processes and procedures are adhered to by staff carrying out their Change tasks.
• Analyze complex information and highlight risk areas specific to business units
• Assist the Change Manager in conflict resolution and decision making

• Forward Plan the release windows and cycles across a portfolio
• Manage risks and resolves issues that affect release scope, schedule, and quality
• Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations
• Coordinate release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates
• Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes
• Manage relationships and coordinate work between different teams at different locations
• Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
• Produce Deployment, Run Books and Implementation Plans
• Weekly Release Reporting
• Communicate release details and schedules to the Business as required
• Negotiate, plan and manage all release activities
• Work with release engineers to understand impacts of branches and code merges
• Maintains the release schedule for all core services and ensures alignment across key partners and vendors.
• Continually work towards making improvements in the release process
• Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.
• Develops scripts and automation tools used to build, integrate, and deploy software releases to various platforms
• Participate in CAB meetings to discuss release scope and/or roadblocks
• Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists
• Researches new software development and configuration management methodologies and technologies and analyzes their application to current configuration management needs

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