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Call Center Agents

1.00 to 10.00 Years   Riyadh, Saudi Arabia   27 Feb, 2023
Confidential Company
4 Jobs Openings
Job LocationRiyadh, Saudi Arabia
EducationNot Mentioned
Salary$1,000 - $1,500
IndustryAutomotive Dealership & Distributor; Automotive Manufacture; Automotive Repair, Spare Parts, & Support Services
Functional AreaNot Mentioned

Job Description

Responsibilities:

  • Answer incoming calls and respond to customer?s emails
  • Manage and resolve customer complaints
  • Place customer orders in the computer system
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Upsell products and services
  • Complete call logs and reports
  • Other duties as assigned
Benefits:
  • Felixable working hours.
  • Monthly incentives.
  • Eligibility to work from home (3 Months per year).

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