Call Center Agent - English

1.00 to 10.00 Years Riyadh, Saudi Arabia 14 Nov, 2024

Responsibilities:

Answer inbound calls and respond to customer inquiries in a professional and courteous manner
Provide accurate and timely information to customers while maintaining a high level of customer satisfaction
Resolve customer complaints and issues by investigating problems, developing solutions, and implementing appropriate actions
Follow up with customers on unresolved issues to ensure customer satisfaction
Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints
Collaborate with team members and other departments to ensure prompt and effective resolution of customer issues
Upsell products and services to customers when appropriate
Stay updated on product knowledge and company policies to provide accurate information to customers
Adhere to call center scripts and guidelines to provide consistent and high-quality customer service
Meet or exceed call center performance metrics, including customer satisfaction, productivity, and quality targets

Keyskills :

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