Call Center Agent

1.00 to 3.00 Years Riyadh, Saudi Arabia 27 Feb, 2022

Job Location	Riyadh, Saudi Arabia
Education	Not Mentioned
Salary	Not Mentioned
Industry	Telecommunications; Call Centers & Customer Care Outsourcing
Functional Area	Not Mentioned

Communicate with customers on daily basis over the phone and assist them with their enquiries and complains.
Complete the logs specified by the process.
Ensure adherence to time schedules.
Be available for all briefings and updates.
Be aware of and comply with any client / process / product updates.
Share the daily performance with the TL and colleagues
Refer to shared information database to handle queries.
Go through the database regularly to check of any updates.
Address any problems/ grievances with the TL/ TC/ TM that may have a bearing on productivity or efficiency.
Maintain high customer satisfaction rating as per the feedback taken by various agencies/ authorities.
Take steps to improve on performance based on coaching.
Broad intellectual interests and curiosity
High emotional intelligence, ability to read and navigate situations and diverse audiences with respect
Resilience, optimism, and a sense of humor

Keyskills :

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