Oversee the entire bidding process to ensure compliance with requirements and tenders? documentation.
Conduct market research to analyze market trends and competitor activities to determine the best strategy, while collaborating with other departments (e.g., finance, legal) to gather information.
Communicate with clients to understand their needs and expectations, ensuring timely and accurate submission of all proposals.
Analyse feedback and outcomes from submitted tenders for continuous improvement, creating and implementing sales plans to achieve revenue targets.
Manage and motivate the sales team to meet individual and team goals while building and maintaining strong relationships with key clients and prospects.
Identify new market opportunities and assess competitor performance, analyzing sales data to forecast future sales trends and set targets.
Provide training and support to the sales team to enhance performance, preparing regular reports on sales performance to provide insights to senior management.
Supervise and lead the client service team to ensure high-quality service delivery, measuring and analyzing client satisfaction levels and feedback.
Identify areas for improvement in service processes and implement changes while addressing escalated client complaints to ensure resolution promptly.
Train staff on outbound and inbound best practices and product knowledge, establishing and enforcing client service policies and standards.
Develop and track key performance indicators (KPIs) for client service to continuously enhance the overall customer experience.
