Boutique Manager

1.00 to 10.00 Years Riyadh, Saudi Arabia 02 Jun, 2022

You will drive in-store CX initiatives
Plan succession of team members in terms of readiness
Nurture talent within team through on the job coaching and stretch assignment in coordination withthe People Partner
Drive eNPS through people experience initiatives and culture
Oversee day to day operations related to VM, Retail Store SOPs adherence, sales team schedules andcommissions
Offer store support including concessions, real-time as per business needs
Act as the key point of contact with back-office operations
Ensure click and collect are conducted within SLAs
Ensure customer data is properly captured by the sales team in adherence to marketing teamrequirements
Promote loyalty program (MUSE) and ensure floor team knowledge about app offerings etc..
Ensure store team is working towards the same goal
Promote omni-channel sales
Increase the store revenue target vs actual
Increase sell-through at full price
Provide input to whats working well, whats not working well and feedback

Keyskills :

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