Automotive Aftersales Manager

3.00 to 5.00 Years Riyadh, Saudi Arabia 27 Mar, 2024

Job Location	Riyadh, Saudi Arabia
Education	Bachelor's degree / higher diploma
Salary	Not Mentioned
Industry	Automotive Dealership & Distributor
Functional Area	Not Mentioned

Ensuring customer satisfaction through after-sales service.
Developing strategies to improve the processes and level of service provided by the after-sales service department.
Supervising and managing after-sales service staff and ensuring that quality and service standards are met.
Monitor and analyse customer feedback trends to identify and resolve frequent problems.
Manage stocks and inventories of spare parts and products.
Develop and implement quality and control processes to ensure that the after-sales service operates effectively.
Negotiate contracts with service and product suppliers to ensure a good level of customer service.
Writing and updating procedures and instructions for the management and use of products and services.
Designing procedures and documents to encourage problem solving and customer satisfaction.
Managing all maintenance branches in the company.
His responsibility towards the performance, development and quality of work of all employees.

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