Assistant Store Manager

Job Description

Main Purpose:A Chloe ASSISTANT STORE MANAGER is An ambassador of the Maison, in charge of welcoming every guests into the Chloe family. HE/SHE is An ambassador of the Maison, in charge of welcoming every guests into the Chloe family.Key Responsibilities: A Chloe Assistant Store Manager Is:A Client Champion

• Leads the team to initiate and develop long-term relationships with clients
• Monitors CRM targets for boutique and per stylists and helps the team to reach them
• Ensures a proper use by all team members of available CRM tools and reports, and Follows-up on individual CRM tasks completion
• Supervises client database with consistent follow up of staff client books
• Coordinates contact campaigns, gifting campaigns and other clients? activations

• Leads by example and supervises sales on the floor to improve business performance and customer service
• Ensures full engagement of the team with omnichannel services and gives feedback to the store manager on individual performance
• Assists store manager in analysing sales figures and co-creates monthly/quarterly/yearly action plan to improve business in line with Maison strategy
• Motivates the team in Reaching boutique and individual targets and systematically follows up with each team member
• Actively participates in commercial activities and proactively proposes new ideas to improve business
• Is aware of local trading environment and competitors? activities

• Organizes energizing team briefings and ensures consistently high level of motivation
• Maintains Excellent level of product knowledge by all team members and follows up proper implementation of all needed product and commercial trainings
• Shadows sales on the floor to coach the team and identify further individual training needs
• Supports Recruitment and induction of team
• Leads by exemplarity, ensures good team spirit and translates Chloe attitude of entrepreneurship, togetherness, excellence, creativity and positive impact
• Is an active member of assistant store managers community: shares best practices, asks, provides support

• Supervises impeccable boutique environment and teams grooming at any time of the day
• Proactively liaises with team and management to suggest improvements in operations, processes or more globally on boutique environment
• Ensures implementation of all guidelines related to store and BOH management and sustainability
• Supervises all stock management related tasks
• Oversees compliance of established Richemont policies and standards

• Minimum 2 years of boutique management experience ? preferably luxury retail
• Strong leadership skills, high emotional intelligence and general education
• Ability to lead and develop talents / team members
• Perfect understanding of client satisfaction, luxury experience and strong sense for etiquette and human behavior
• Strong selling skills and result-oriented
• Able to adapt approach individually to respective client
• Open and outgoing personality
• Manifest customer centricity mindset in all aspects of the business to ensure client-centric experience
• Team player with good interpersonal competences and empathy
• Excellent communicator with ability to develop strong networks
• Fluent in Arabic and English? Saudi National

Keyskills :