Support the outlet manager in all operational and administrative aspects of the restaurant and be able to prioritise the required level of engagement in both areas depending on the business volumes and other related parameter and take charge of the outlet and the department in his absence
Enforce and monitor that all operational standards, as per our policies, SOP and quality measures are in place at all times
Support the Restaurant Manager to supervise the side duty schedules for all positions and ensure compliance and follow through
Support the Restaurant Manager to supervise the maintenance and cleanliness of the outlet at all times and as assigned carry out monthly or more frequent walk-throughs with the respective engineering and housekeeping colleagues and follow up accordingly on the produced reports to achieve an immaculate environment
Oversee the daily operation of the outlet and manage shifts effectively to assure a smooth and effective overall operation
Maintain a good relationship and steady communication with the Chef de Cuisine and his team, particularly during operation hours
Ensure that reservations are managed well within the outlet and seating capacities are effectively maximised
Constantly identify areas for improvement in service and food and beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and share observations and recommendations with the outlet manager
Support the Restaurant Manager to maintain a clear overview of all IG point of sales related set ups and carry out regular check on accuracy of all items
