Assistant Operations Manager Theme park

Job Description

Point of contact responsible for the overall ride operation for theÿevent. Single point of contact on ground for all event activities. Liaiseÿwith all departments to ensure that the safety and guest experienceÿof the rides are maintained. Tactical element of the response and willÿbe present on site during the time of the event. Formulating andÿimplementing necessary responses to incidents. Classifying incidentsÿas a major incident. Allocating and managing personnel during theÿevent of an emergency or incident. Providing reports and ride statusÿupdates as required during the event.? To fill in the role and responsibilities of the Operationsÿmanager when required? Assist the Operations Manager in planning and organizingÿdaily activities for ride operations, guest services,ÿmaintenance, and park cleanliness.? To perform in Duty Manager role? Supervise and manage a team of ride operators, parkÿattendants, and other staff members to ensure a positiveÿcustomer experience.? Ensure adherence to all safety policies and procedures as setÿforth by the park and regulatory agencies.? Collaborate with the management team to develop andÿimplement strategies for improving park operations and guestÿexperiences.? Assist in managing budgets and ensure the park operatesÿwithin financial plans and goals? Assist in accident / incident investigation as requested.? Assist in enforcing and adherence to all policies andguidelines.? Assist in training ride Assistants and Operators toÿManufacturesManuals and Mellors Group agreed standards.? Provide a work environment that demonstrates leadership,ÿcommunication, and motivation.? Establish and maintain good working relationship withÿAttendants and Operators.? Respond to all emergency situations and perform and assistÿin all emergency evacuations of rides.? Compile and report information on all incidents andÿbreakdowns within the assigned zone area on the CompanyÿReporting App.? Work closely with rides Operations Manager to maintainÿproper staffing levels.? Ensure accuracy of the opening procedures checklist byÿsampling daily.? Provides Attendants and Operators with necessaryÿinformation needed to effectively perform their dutiesleadership,communication, and motivation.? Establish and maintain good working relationship withÿAttendantsand Operators.? Respond to all emergency situations and perform andÿassist in allemergency evacuations of rides.? Compile and report information on all incidents andÿbreakdownswithin the assigned zone area on theCompany Reporting App.? Work closely with rides Operations Manager to maintainÿproperstaffing levels.? Ensure accuracy of the opening procedures checklist byÿsamplingdaily.? Provides Attendants and Operators with necessaryÿinformationneeded to effectively perform their duties.? Follows up on tasks delegated to Attendants andÿOperators toassure proper completion.? Verify to the Operations Manager safetyÿprocedures are followed at each ride.? Resolves and communicates concerns, occurrences orÿproblemsthat may arise within the assigned zone area toÿthe Operations Manager.? Evaluates job performance of all personnel underÿhis/hersupervision and makes necessaryrecommendations.? Gives verbal directions and assistance to guests andÿassureshospitality is practiced.? Prioritizes operational needs to supervise the area in anÿefficientand timely manner.

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