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Application Support Manager

1.00 to 10.00 Years   Riyadh, Saudi Arabia   12 May, 2022
alfanar Group
1 Jobs Openings
Job LocationRiyadh, Saudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Group Overview: Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design & development centers and a host of facilities in the Middle East and other countries.alfanar is involved in: ? Electrical, Electromechanical and Civil Engineering Construction ? Manufacturing and Marketing Electrical Construction Products ? Allied Engineering ServicesOur Main Divisions: ? alfanar electric ? alfanar Construction ? alfanar Building SystemsJob PurposeThis position exists to take full responsibility of overall management of IT Applications Department. Plan, develop, execute, and monitor its activities and related systems by optimum resources at efficient cost. Deliver as per company quality standards. Manage the risks and opportunities to bring the units to a further step.Functional Responsibilities

  • Act as 2nd level support leader for enterprise applications (mainly hosted in the cloud). Utilizing exceptional written and verbal communication skills while demonstrating a high level of customer focus and empathy.
  • Respond to and solve customer technical requests, show an understanding of the customers managed hosted environment and applications mainly with SAP and Microsoft, enabling resolution of complex technical issues.
  • Operate, managing, and administering production applications running mostly on SAP and Microsoft technologies while following documented policies and procedures.
  • 2nd level troubleshooting of alerts from monitoring of applications sufficient to meet service level agreements.
  • Collaborate on cross-functional and cross-product technical issues with a variety of resources including vendor support, application development, and operations.
  • Work under general guidance with results reviewed periodically, seeking approval from others on matters outside of job or role as needed
  • Foster good partnership with end users and business
  • Work with cross-functional teams and development team, reduce escalations by appropriate problem root cause management
  • Provide support based on pre-agreed KPI and SLA?s
  • Provide on-call support inline with the SLA
General ResponsibilitiesHR Proficiency:Ability to recruit, recognize and cultivate high performers and expose them in order to create a robust second line of management. Ability to recognize low performers and guide them to improve or release them. Ability to treat subordinates equally without any discrimination. Assessment criteria of subordinates is performance that leads to planned results. Ensure availability of delegation of authority matrix to have sufficient delegations as per company policy.Responsibility:Must take full responsibility for his operation as per the job description and the required deliverables from this position, taking into consideration the general company guidelines. Able to anticipate problems and make the necessary proactive steps to prevent them Ability to take necessary and proper timely decisions.Delivery:Deliver the required results in timely manner with required quality and cost. Making a Tangible Difference: Must make a tangible difference to his area of operation. and exceed business expectations.Business Planning and Performance:Able to transform the corporate goals into business plans. Able to Plan, follow-up and execute those plans, whether they are annual or development plans. Monitor the plan performance and initiate action to strengthen results and take the corrective action accordingly. Provide periodic work progress reports. Responsible for monitoring and controlling budgets and expenses to achieve the optimum cost efficiency.Organizational Development:Develop the organizational structure according to the current requirements taking into consideration future and development plans. Ensure availability of job descriptions for all job roles and deployment.Business Process Improvements:Develop, coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible. Should be conversant and able to navigate through IT solutions especially those relevant to his job and business. Promote the automated systems and using them fully, to spread its culture.Quality:Quality is considered as alfanar?s prime competitive advantage as such, managers are expected to act accordingly.Adaptation:Adapt to new and alternative techniques, technologies, management structures, and business models.Health, Safety and Environment:Ensure a safe, secure, and legal work environment as per the standard regulations.QualificationBachelor in Information Mgmt. Sciences & SystemsExperience10-15 yearsSkillsApplications Development Standards and ProceduresApplications KnowledgeApplications System AnalysisApplications System DesignApplications Systems ArchitectureDesktop Applications KnowledgeDesktop Distributed Applications DevelopmentHelp Desk Applications SupportJoint Applications DevelopmentWeb Applications Programming

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