hireejobsgulf
Register for Job

Application Support Engineer - Riyadh

3.00 to 7.00 Years   Riyadh, Saudi Arabia   17 Mar, 2022
Seclore Technology Pvt. Ltd.
1 Jobs Openings
Job LocationRiyadh, Saudi Arabia
EducationNot Mentioned
Salary$10,000 - $15,000
IndustryIT Services
Functional AreaNot Mentioned

Job Description

We are hiring for the role of Application Support EngineerLocation: RiyadhExperience:3 to 5 yearsAbout SecloreAt Seclore, we are all Entrepreneurs, not employees. At Seclore, we are all Entrepreneurs, not employees.We are a passionate team with diverse backgrounds and experiences all driven to solve complex business problems with simple, intuitive solutions. We appreciate people who are fuelled by Passion, curiosity, hunger to learn & grow.?This position is for individuals with exp in Application Support, great customer relationship skills while working in a super-agile environment. Seclore is a place where innovation is nurtured. We continuously push the boundaries of innovation and find new ways to add value to customers and stakeholders. We are proud to be recognized as Great Place to Work for 2020.JOB DUTIES AND RESPONSIBILITIES:? Act as point-of-contact by providing technical support to Enterprise customers and partners of Seclore.? Handles real-time voice-calls and chats with technical queries and adheres to the SLAs? Handles email queries and responds in a timely-manner? Achieves understanding of Seclore products and gains expertise? Applies knowledge and experience along with analytical approach to diagnose and resolve issues in unique and complex customer environments? Attempts to provide resolutions on the first interaction with customers? Handles multiple cases at the same time with varying degrees of severity? Effectively communicates procedural and technical issues to internal and external customers/stakeholders? Manages schedule of cases, determines including priority level and negotiating and setting expectations with the customers? Assesses the need to engage or escalate to the required resources to handle complex issues/situations? Engages with internal teams to prioritize customer requests? Researches on array of topics like operating system & its fundamentals, Infrastructure technologies, and Seclore products as and when needed? Participates in the new product releases to ensure information and training requirements are met to start supporting the new release? Engages in ongoing trainings and function/organization development, along with self-learning Creates documentation and support knowledge baseto reduce troubleshooting time and drive faster resolution? Works towards becoming an SME on a product area and go to guy for an underlying related technology? Works in a team with assorted expertise? Mentors and assist new technical support engineer and peers to develop skills? Comfortable working in shifts? Multitasks and works well in a fast-paced environmentAREAS OF WORK:

  • Support -- Helping people use applications by answering their questions and giving information that facilitates correct operation of Seclore products over the phone, chat and / or email.
  • Troubleshooting -- Diagnosing malfunctions in the operation of software.
  • Repair -- Correcting application software malfunctions.
QUALIFICATIONS:Hands on experience across the following core technologiesa) Operating systems ? Windows Server/Windows Client / Linuxb) Expert Level understanding of Windows / Linux Server Conceptsc) Hands on experience in troubleshooting Windows / Linux OS and application related issuesd) Infrastructure technologies ? AD, DNS, DHCP, IISe) Good working knowledge of MS Office suitef) Strong foundation of Networking PrinciplesWorking knowledge ofa) Relational DB principles and methodologies ? MS-SQL, Oracleb) Virtualization Technologies ? Vmware / Hyper-Vc) Antivirus Softwaresd) Knowledge of tools like Process Monitor, Process Explorer, Network monitor/WiresharkGood to have knowledge ofa) Operating system ? Linux, MAC OSWindows Exchangeb) Apache Tomcat and Apache Web Serverc) Knowledge of computer security procedures and protocold) Remote Deployment Tools like LANDesk, SCCM and other IT landscapeEXPERIENCE:? 3 to 5 years? experience in a Technical Support role, preferably application support? Managed Customers from regions such as NA, EMEA or APAC? Exposed to working shifts in nights? Handled customers on the phone? Current job includes exposure to CRM tool? Exposure to severity based models would be preferable? Exposure to Enterprise/Corporate customers preferable? Required: Bachelor?s Degree or Diploma in Computer Science? Preferred: Industry Certifications like MCSE, MCP, RHEL Certifications, CCNAABILITIES REQUIRED:? Strong customer-focus and problem-solving attitude? Ability to communicate technical information to non-technical personnel.? Keen sense of ownership of technical issues of Seclore?s enterprise customers? Ready to work on 24/7 support center.? Be a team player with ability to stretch (time-wise) when required? Willing to work in high-pressure environment.

Keyskills :

APPLY NOW

Related Jobs

© 2023 HireeJobsGulf All Rights Reserved