Account Manager

Job Description

The Account Manager is responsible for driving business growth through business development, sales, and account management activities. The role focuses on identifying new business opportunities, managing customer relationships, achieving sales targets, supporting proposal and commercial processes, coordinating with internal teams, vendors, and distributors, and ensuring customer satisfaction and timely collection from assigned accounts.SkillsKey Responsibilities1. Business Development? Identify and develop new business opportunities within the commercial sector.? Research target markets, industries, and potential clients to generate qualified leads and build a strong sales pipeline.? Approach new customers through calls, meetings, networking, events, referrals, and strategic partnerships.? Understand customer business needs, challenges, and technology requirements.? Support the company?s growth strategy by expanding ITBuilders? customer base and market presence.2. Sales Management? Achieve assigned sales targets, revenue targets, and gross profit objectives.? Manage the full sales cycle from lead generation, qualification, opportunity development, proposal coordination, negotiation, and deal closure.? Prepare and execute account plans, sales plans, and opportunity strategies.? Coordinate with presales, technical, PMO, finance, and delivery teams to ensure accurate solution design, pricing, proposal submission, and project feasibility.? Ensure timely submission of proposals, quotations, tender responses, and required commercial documents.? Negotiate commercial terms with clients while protecting the company?s profitability and contractual interests.? Maintain an accurate and updated sales pipeline, forecast, and opportunity status.3. Account Management? Build and maintain strong, long-term relationships with existing and potential clients.? Act as the main point of contact for assigned accounts and ensure continuous engagement with key stakeholders.? Understand client business priorities and identify opportunities for upselling, crossselling, renewals, and service expansion.? Conduct regular account review meetings with customers to assess satisfaction, future requirements, and potential business opportunities.? Ensure customer concerns are properly communicated internally and followed up until closure.? Support customer retention and strengthen client loyalty through proactive communication and professional account handling.? Ensure the successful implementation of projects for assigned accounts by following up with internal teams, monitoring customer satisfaction, supporting issue resolution, and maintaining client communication throughout the project lifecycle.4. Internal Coordination and Follow-Up? Follow up internally on proposal preparation, pricing approvals, contract reviews, project kickoffs, and invoicing status, where required.? Coordinate with PMO and delivery teams during project handover to ensure a smooth transition from sales to implementation.? Work closely with internal departments to ensure customer requirements, project scope, timelines, and commercial terms are clearly communicated and properly documented.? Ensure that all sales activities comply with ITBuilders? internal processes, approval matrix, documentation requirements, and CRM updates.? Collaborate with marketing on campaigns, events, vendor activities, and leadgeneration initiatives.5. Collection Responsibility? Be responsible for following up on customer payments and collection activities related to assigned accounts, in coordination with the Finance Department, to ensure timely collection of outstanding amounts.? Follow up with clients on overdue payments, pending purchase orders, payment confirmations, and any required documentation needed to support the collection process.? Support invoice clearance by coordinating between the customer and internal teams to resolve any issues delaying payment.? Maintain visibility on collection status for assigned accounts and provide regular updates to management when required.6. Vendor and Distributor Engagement? Coordinate with vendors and distributors to obtain pricing, validate proposed solutions, complete deal registration, leverage available promotions, and support joint customer engagement activities.? Maintain strong relationships with technology vendors, distributors, and partners to support business opportunities.? Stay updated on vendor products, services, certifications, promotions, and market trends relevant to ITBuilders? portfolio.? Support joint activities with vendors and distributors, including customer meetings, presentations, events, and solution positioning.7. Reporting and Performance Tracking? Prepare regular sales reports, pipeline updates, account plans, customer visit reports, and forecast reports.? Track sales activities, opportunities, proposal status, win/loss analysis, revenue progress, and collection status.? Provide management with market feedback, competitor insights, customer needs, and potential strategic opportunities.? Ensure CRM and sales records are accurate, updated, and properly maintained.Employment ExpectationsThe Account Manager is expected to represent ITBuilders professionally, maintain confidentiality of company and customer information, comply with internal policies and procedures, achieve assigned sales and collection targets, and actively contribute to the company?s revenue growth, customer satisfaction, and market expansion.

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