Account Manager

Job Description

IT Belt Company one of the leader company in information security / Physical Security & infrastructure is looking for a (Account Manager - Information Security & Infrastructure )that Serve as the primary relationship owner for an assigned group of top tier client accounts with responsibility for retention and growth. Ensure clients derive maximum value from our services. Prepare implementation plans and lead client on-boarding; present content strategy and annual plan. Work closely with clients to identify needs including content approval workflows and consult on best practices for solutions and setup.Prepare and deliver effective client presentations, including stakeholders at all levels of the organization up to C-Suite. Deliver weekly, monthly and quarterly status and results presentations to internal and external teams. Regularly evaluate quality of content, managing external content creation, editorial and strategy resources. And to get the sales target number that requested by the company.Years of experience required: 3 - 5 years minimum work experience in related IT security domain.Qualification required: Bachelor?s Degree in IT, Computer Science or related IT fields or equivalentBusiness Knowledge of KSA Market in ICT.Job description and responsibilities:Work on sales activities, which includes:?

• Manage accounts and meet or exceed targets relating to revenue growth, activities, profit margin, mix of solutions and project sales, customer retention and customer acquisition.
• Establish strong customer relationship by providing accurate and timely information to customers regarding inquiries
• Participate in meetings to report business prospect and status updates to management and clients
• 3-5 years? experience in similar roles as Project Management, Sales, Business Development, track record & reference of projects completed preferably in Mobility, Information Security & Infrastructure.
• Track record & reference of successful launching of Projects [Information Security & Infrastructure], products and Solutions, Concept papers, Business Case Financials, product management for Business segments.
• 3+ years of experience in a job in the KSA market.
• Excellent written and verbal communication skills.
• Excellent teamwork skills
• Proven ability to influence cross-functional teams without formal authority.
• KSA residency & Driving License.
• Manage multiple accounts; develop positive working relationships with all customer touch points
• Drive client retention, renewals, upsells and client satisfaction
• Work closely with Associate Account Managers and Ad Operations on day-to-day operational processes including campaign set-up, receipt of creative or tags, trafficking, optimization, troubleshooting and QA
• Work closely with Analytics and Ad Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed
• Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign
• Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal
• Prepare campaign insights reporting, including analysis and research
• Manage weekly campaign status documents for review
• Work closely with Finance on billing set up and invoicing
• Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues
• Adhere to established processes and workflows, as it relates to campaign set-up and pixel placement strategy, creative execution (including dynamic creative), ad trafficking, campaign management and any troubleshooting necessary with pixels, creative assets and campaign reporting
• Provide input on new processes and workflows as needed
• Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight

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