Gain and maintain expert knowledge on planning, assessment, and accreditation platform functionalities by understanding application behavior and contextual uses of the functionalities
Gathering and prioritizing platform and customer requirements, defining the platform vision, and working closely with engineering, sales, marketing and support to ensure revenue and customer satisfaction goals are met.
Collaborate with internal stakeholders to develop, revise, and update training materials/sessions within the assigned functional area.
Provide support to the system users.
Troubleshoot non-technical issues that arise from general use of the system.
