Recreation - Leisure & Entertainment Manager

Job Description

The Recreation, Leisure & Entertainment Manager is responsible for the overall operation and control of the Spa, Gym, Beach Club members, resort animation programs, Kids Club, Teens Club and all recreational areas including pools, beaches and all recreational activities including evening entertainment. The resort is an integrated experience with the recreation team being an integral part. As the Recreation, Leisure & Entertainment Manager, you will be responsible for performing the following tasks to the highest standards:

• Meet and exceed in house and external guests expectations and service through monitoring and making improvements, responding to challenges and opportunities
• Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
• Ensure client experience is proficient including bookings, payments, and consultation cards
• Interact and communicate effectively with clients, members, team members, guests, and management team
• Ensure team works to meeting department sales targets and ensure that sales are recorded accurately
• Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
• Comply with hotel security, fire, and health and safety regulations
• Monitor product inventory in order to minimize the loss of resort property
• Supervise day to day operations
• Lead the staff to promote recreation services & facilities
• Assisting guest and providing personal training session, if necessary
• Maintaining the Fitness center: looking after equipment and coordinating with representative for maintenance and product updates
• In charge of animation team members. Conduct daily briefings with the team members, checks grooming standards as per policy, makes sure that all the team members are functioning as per the schedule.
• Create weekly duty roasters for team members, monitors working hours.
• Makes sure that all the team members are fully aware and trained about the activity programs.
• Creates activity attendance sheet for each one and reports on a weekly basis.
• Creates day & sport & evening activity programs, monitors the operations, and makes sure that all activities are held on time.
• Creates weekly entertainment schedules along with F&B Manager and DO. Makes sure that the time schedule is followed and all operating equipment are ready & in good condition before the performance starts.
• Fully in charge of musicians including permits. Makes sure that musicians are communicated well in terms of happenings within the hotel.

What are we looking forA Recreation, Leisure & Entertainment Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Supervisory experience within the leisure sector
• Ability to work under pressure
• Excellent grooming standards
• Willingness to develop team members and self
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Passion for Customer Service and ability to close a sale
• Relevant Fitness and pool qualifications
• Ability to meet financial targets

Keyskills :

About Company

Hilton Worldwide Holdings Inc., formerly Hilton Hotels Corporation, is an American multinational hospitality company that manages and franchises a broad portfolio of hotels and resorts. Founded by Conrad Hilton in May 1919, the corporation is now led by Christopher J. Nassetta.